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Pipe leaked once more next day and he came buy and also fixed it once more. By this time the floor tiles where coming up and carpeting was messed up.




We have actually called as well as left messages several times and no one returns our phone calls to let us understand what is going on. Lots of telephone calls over 3 months as well as no return calls.

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They left a mess in the driveway, basement and one person vomited in front lawn. Broke commode and also it leaked in basement after salesperson stated they would certainly require to eliminate it.


After duplicated discussions as well as them not revealing up we told them to take care of the leaky home window. Once again was informed they do not do windows and also were told the home window requires to be changed. Desired End result, Invoicing modification, We talked with the client on October 5th as well as all problems have actually been settled with the exception of the window.

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(The consumer indicated he/she DID NOT approve the feedback from the service.) Safestep never ever accepted deal with problem. I was informed to obtain estimate and after that they would decide if the window repair service or substitute would be covered. He (James) would certainly have to take it to his superiors to see if it would certainly be authorized.


09/23/2021On Aug 3, 2021 I provided a $2000 deposit to buy a walk in tub. My financing never ever got authorized as well as I have been calling to obtain my down payment returned.

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Desired Result, Refund, We were notified on September 22, 2021 by Mr. **** that he had actually informed the financing firm, which was discovering offering him with a finance, that he no longer intended to move forward. The reimbursement was refined into accounts payable that day. It might take 10-14 days for Mr.


(The customer indicated he/she DID decline the response from business.) The minutes they understood I wasn't accepted for money, I should have been notified. I should not need to call all the numbers I can find to obtain my reimbursement. It is an actual hassle to stand up one more company that is offering the same solution to wait till I get my cash back.

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When I tried to utilize the tub, the breaker maintained link tripping. On Jan 21, 2021, I attempted to utilize the bathtub. My daughter maintained resetting the breaker yet it tripped each time I attempted anything on the tub. I called Amir as well as he came out Jan 26. He examined whatever out and also told me he needed to order some parts.




I informed her that someone had currently appeared and also was taking treatment of it. (continued) Preferred End result, I want this bathtub out of my home, my sum total reimbursed, $2,500 for the upgraded water heating unit that, I am composing to reply to Ms. ***'s issue. I desire to ask forgiveness for the concerns she has actually had with her walk-in bathtub.

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We have actually spoken to Ms - walk-in tub company Charleston. *** as well as we are going to change her present walk-in bathtub with a brand-new walk-in tub of the same version as well as size with the same warranty. When the brand-new walk-in tub is set up and she is completely pleased with the tub and the installment, we will resolve the trouble she has actually experienced during the duration where she was unable to use her walk-in tub.


This is an extension of a previous grievance that was not settled to my complete satisfaction. Issue attached. We are not able to check out the attachment submitted by Ms. ***. walk-in tubs Charleston,. When we try to enlarge it, the kind ends up being too fuzzy to check out. *** File Affixed *** This is an extension of my previous problem that was not solved to satisfy my contentment.

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Brian ******* called and also stated he would love to obtain me a totally brand-new tub. I asked him what kind of settlement I would enter addition to a new bathtub. Every time I asked him, he would certainly state, we will have to wait to see what prices are entailed with the brand-new tub.


Saturday, June 26, my new tub was ultimately installed. After the brand-new tub was installed, he claimed it was out of his hands Discover More as well as another department would be handling the finances.

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I needed to proceed calling him. On July 13, I had actually a missed phone call from somebody from financing. I do not remember his name. We played phone tag for concerning a week. When I ultimately got him, he began out claiming they generally pay $100 a month yet given that it had been 6 months, he would certainly provide me $200 a month.


He claimed, well I can have gotten you a booster. I currently had a booster that did no good. I go to this web-site needed to get a larger heating unit. He stated he would certainly offer me an additional $1,000 off as a result of the water heating system. I told him that I would decline less than $8000.